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If you have a question about your return, please email us your order number, tracking number for the return tracking and package description along with your question or concern. 


14-Day Return Policy (from date of receipt):

PlayDivas values your satisfaction. If you are not happy with your purchase, simply return your items for a refund or exchange. A refund will be issued less shipping fees. Returned items must be in their original condition and original packaging with tags and sanitary protection intact (NO EXCEPTIONS). Shoes must be in original box & box may not be used as the shipping box. Please ensure that you wear undergarments when trying on swimwear. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items may only be exchanged. Items received after the 14-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.

 

Our policy lasts 14 days for eligible returns only. If 14 days have gone by since delivery of your order, unfortunately we can’t offer you a return or refund.

Not Eligible Returns, Exchanges Or Refunds (FINAL SALE):

1. ALL products in the Accessories, Clothing, Corsets, Costumes, Lingerie, Dancewear, Special Orders and Swimwear collections due to hygiene/health regulations and/or brand restrictions: Be Wicked, Daisy Corsets, Elegant Moments and Roma.

2. Items that are not in their brand new original condition.

3. Items that are missing tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes.

4. Sale Items.


International exchanges are subject to additional shipping charges.


Final Sales:

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: teddies, panties, thongs, men's boxers & thongs, hosiery, pasties, pastie glue, wigs and wig accessories, eyelashes, eyelash accessories, body creams, gels, vibrators, adhesive items or any similar romantic gifts & body jewelry at management's discretion (NO EXCEPTIONS).

Procedure for Returns:

Please contact is for return form. We strongly recommend that you insure your return package, as we cannot be held responsible for lost packages. All refunds are issued in the original form of payment. Refunds are issued within 30 days of receipt of the original returned merchandise. A confirmation e-mail will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.

Procedure for Exchanges:

For an exchange, list the size, style and designer of the item you would like to receive in exchange. Please note exchanges are dependent on current stock availability. In the event an item you requested for an exchange is back ordered, we will notify you of the possible delay. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request. The item will be shipped back via ground shipping. Shipping charges are non-refundable. Also note, If you are not doing an even-exchange, you will be refunded for the return and charged again for the new item.

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